Privacy Policy

At Rota24h, privacy and security are priorities, and we are committed to transparency in the processing of our users'/customers' personal data. Therefore, this Privacy Policy sets out how information from customers or other people who access or use our website is collected, used and transferred.

By using our services, you understand that we will collect and use your personal information as described in this Policy, under the Data Protection rules (LGPD, Brazilian Federal Law 13,709/2018), the consumer protection provisions of Federal Law 8,078/1990 and the other applicable rules of Brazilian law.

Accordingly, Rota24h, hereinafter referred to simply as “Rota24h”, registered under CNPJ/MF no. 27.589.215/0000-146, acting as Data Controller, undertakes to comply with this Privacy Policy.

1. Cookies or browsing data

Rota24h does not use cookies; browsing is controlled by online sessions, and clearing browsing data will not affect the use of the application.

2. Location

Does the Application collect precise real-time location information from the device?

When you use some features, we use GPS technology (or other similar technology) to determine your current location.

If you do not want to provide your current location, turn off GPS.

3. What do we do to keep your data secure?

To keep your personal information secure, we use physical, electronic and managerial tools aimed at protecting your privacy.

We apply these tools taking into account the nature of the personal data collected, the context and purpose of the processing, and the risks that any breaches would pose to the rights and freedoms of the data subject whose data is collected and processed.

Among the measures we adopt, we highlight the following:

  • Only authorized people have access to your personal data
  • Access to your personal data is only granted after a confidentiality commitment
  • Your personal data is stored in a secure and reliable environment.

Rota24h is committed to adopting the best practices to prevent security incidents. However, it should be noted that no web page is entirely secure and risk-free. Despite all our security protocols, problems caused exclusively by third parties may occur, such as cyberattacks by hackers, or as a result of the negligence or carelessness of the user/customer.

In the event of security incidents that may cause relevant risk or harm to you or any of our users/customers, we will notify those affected and the National Data Protection Authority of the occurrence, in accordance with the provisions of the General Data Protection Law.

4. What are your rights?

Rota24h guarantees its users/customers their data subject rights set forth in article 18 of the General Data Protection Law. Accordingly, you may, free of charge and at any time:

  • Confirm the existence of data processing, in a simplified form or in a clear and complete format.
  • Access your data, and you may request a readable copy in printed form or by secure and reliable electronic means.
  • Correct your data, by requesting that it be edited, corrected or updated.
  • Limit your data when it is unnecessary, excessive or processed in breach of the law, through anonymization, blocking or deletion.
  • Request the portability of your data, through a report of the registration data that Rota24h processes about you.
  • Delete your data processed based on your consent, except in the cases provided for by law.
  • Revoke your consent, withdrawing authorization for the processing of your data.
  • Be informed about the possibility of not giving your consent and about the consequences of refusing.

5. How can you exercise your data subject rights?

To exercise your data subject rights, you must contact Rota24h.

In general, your data will be kept for as long as the contractual relationship between you and Rota24h lasts. Once the personal data storage period has ended, the data will be deleted from our databases or anonymized, except in the cases provided for in article 16 of the General Data Protection Law, namely:

6. Changes to this Privacy Policy

The current version of the Privacy Policy was drafted and last updated on: 15/10/2026.

We reserve the right to modify this Privacy Policy at any time, mainly to adapt it to any changes made to our website or in legislation. We recommend that you review it frequently.

Any changes will take effect upon publication on our website, and we will always notify you of the changes made.

By using our services and providing your personal data after such changes, you consent to them. 

7. Liability

Rota24h provides for the liability of the agents involved in data processing, in accordance with articles 42 to 45 of the General Data Protection Law.

We are committed to keeping this Privacy Policy up to date, observing its provisions and ensuring compliance with it.

In addition, we are also committed to seeking technical and organizational conditions that are reliably capable of protecting the entire data processing process.

If the National Data Protection Authority requires measures to be taken regarding the data processing carried out by Rota24h, we undertake to follow them. 

7.1 Disclaimer

Although we adopt high security standards to prevent incidents, no web page is entirely risk-free. In this regard, Rota24h is not responsible for:

I – Any consequences arising from the negligence, carelessness or lack of skill of users in relation to their individual data. We guarantee and are responsible only for the security of the data processing processes and for fulfilling the purposes described in this document.

We emphasize that the user is responsible for the confidentiality of their access credentials.

II – Malicious actions by third parties, such as hacker attacks, unless negligent or deliberate conduct by Rota24h is proven.

We emphasize that in the event of security incidents that may cause relevant risk or harm to you or any of our users/customers, we will notify those affected and the National Data Protection Authority of the occurrence and take the necessary measures.

III – Inaccuracy of the information entered by the user/customer in the records required to use the services of Rota24h; any consequences arising from false information or information entered in bad faith are entirely the responsibility of the user/customer.